mish13 Posted May 13, 2015 Share Posted May 13, 2015 I would like to give a huge plug to Petcircle, for absolutely awesome customer service. I purchased four large bags of dry food in October 2014, from Pet circle on line. After struggling to get my dogs to eat it I had only used one bag by April 2015. I contacted Pet circle at the complete off chance they may be able to help. The bags had a 2016 use by date so they were happy to have them returned at a small charge to me of $20.00. They arranged the pick up, all we had to do was box up the bags and the courier collected them. A full refund minus the $20 was returned to my account, I am blown away by their customer service and told them I would let others know how I felt. :thumbsup: https://www.petcircle.com.au Link to comment Share on other sites More sharing options...
VizslaMomma Posted May 13, 2015 Share Posted May 13, 2015 Great service. Well done for letting others know as well. Link to comment Share on other sites More sharing options...
Little Gifts Posted May 13, 2015 Share Posted May 13, 2015 (edited) They are who I get my dry and heartworm from. I love the regular order thingy and how they send a reminder email in case you need to delay or bring the order forward so we never run out of food. Edited to add that I agree - they have really extended themselves in this instance. Most places wouldn't accept a return of this nature. Edited May 13, 2015 by Little Gifts Link to comment Share on other sites More sharing options...
mish13 Posted May 13, 2015 Author Share Posted May 13, 2015 I didn't think they would either, I did try to sell them first then contacted the manufacturer. They sent me back to the supplier who just blew me away with their customer service. :D Link to comment Share on other sites More sharing options...
melzawelza Posted May 14, 2015 Share Posted May 14, 2015 I always had great customer service from them, too, but recently found out something that has made me discontinue purchasing from them. I initially started buying food from them a couple of years ago now because they formed a partnership whereby a donation would be made to Fetching Dogs for the first purchase should you enter a code. I know lots and lots of people also started buying from them in order to support FD, and FD advertised them a lot. Just found out recently that FD never received a cent from them, despite following up many times. They eventually gave up. A few customers emailed them asking for an explanation and got very much a 'brush off' response. So unfortunately despite the fact that I've always had good customer service, I won't be using them again. I've always found Stefmar to be great and good prices, too. Link to comment Share on other sites More sharing options...
Little Gifts Posted May 14, 2015 Share Posted May 14, 2015 Wow. I didn't know that! Terrible! Link to comment Share on other sites More sharing options...
melzawelza Posted May 14, 2015 Share Posted May 14, 2015 Wow. I didn't know that! Terrible! Yeah it's really disappointing, as I'd always had good experiences with them! Link to comment Share on other sites More sharing options...
Stressmagnet Posted May 14, 2015 Share Posted May 14, 2015 Yeah. I didn't know about the FD thing. I order from them and have stuck with them for their excellent customer service. Link to comment Share on other sites More sharing options...
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