fuzzy82 Posted January 1, 2015 Share Posted January 1, 2015 I ordered a couple of toys on their site on December 6, and paid by direct deposit the same day. I still haven't received the toys, nor a confirmation email of any kind. I emailed them about a week ago asking how my order was coming along, but there has been no reply. Anyone else ordered from them? They seem pretty dodgy to me. Link to comment Share on other sites More sharing options...
jemappelle Posted January 1, 2015 Share Posted January 1, 2015 I've had a great experience with them. According to their webpage they are not answering emails until 5 January 2015. Link to comment Share on other sites More sharing options...
coogie Posted January 1, 2015 Share Posted January 1, 2015 The owner is a member here, it clearly states on her website that no emails will be answered between the 24th of December and the 5th of January so if you emailed a week ago, you might need to wait until after the 5th. AFAIK lots of people have ordered and received everything from whelping supplies to deer antlers with no issues at all. If you waited from the 6th of December until a week ago without making any contact when you had no receipt/confirmation of purchase, then I think it is a bit harsh suggesting a business is dodgy when they have posted on their site they won't be able to respond between certain dates. Just my opinion, but I think you should have followed up sooner or heeded the dates on the site before bad mouthing here. Link to comment Share on other sites More sharing options...
Mrs Rusty Bucket Posted January 1, 2015 Share Posted January 1, 2015 Maybe they couldn't match the direct deposit to the order. Or you got the direct deposit number wrong - happens with my bank website and account numbers with spaces in them. But the site owner is a member here - and seems quite reliable to me. I haven't ordered from her website but I have had email conversations with her. You do need to try contacting again and you do need to wait until after the fifth now. Link to comment Share on other sites More sharing options...
Diva Posted January 1, 2015 Share Posted January 1, 2015 They are not dodgy, the owner is well known in purebred dog circles. Try again after the weekend. Link to comment Share on other sites More sharing options...
persephone Posted January 1, 2015 Share Posted January 1, 2015 have you checked your bank to see if that money was withdrawn ? I have been caught .... fretted and worried - but on checking my bank transactions, found the money was credited back to me , cos I put a number wrong! ;) Link to comment Share on other sites More sharing options...
_PL_ Posted January 1, 2015 Share Posted January 1, 2015 A+ Great site. :) Very legit. I think you might have just had a glitch. Link to comment Share on other sites More sharing options...
fuzzy82 Posted January 1, 2015 Author Share Posted January 1, 2015 Thanks for the replies. I certainly don't want to badmouth a reputable business, but they haven't really met the standard I expect from online stores. For instance, if they hadn't received payment from me within a week, an email to check if I still wanted the item would be in order (either automated or manual), with the option to cancel the order. And I did enter the correct details, I always double check, and I have since checked my statement. The money was sent to the correct account number. I entered the invoice number as the reference. There shouldn't have been an issue. A confirmation email when they received payment would have been nice too. I fully expected to have to wait a while, being so close to Christmas, but they haven't instilled a lot of trust when I have sent them money and they have then proceeded to ignore me since the order was placed. Also, running a business and not even checking emails for two weeks is crazy. For a few days that are public holidays and weekends, all good. But to not even check your emails for that long? Weird. I run a business and I'm taking time off for Christmas, but I still check emails every day. A fast response to people's emails instils trust and makes them feel looked after. Also, if they are not going to check emails, how about an auto-reply that informs people of this? Very easy to set up. I didn't see the message on their home page, as I got to their website through a Google search for a toy I wanted. And I placed the order well before they went away on holiday, more than 3 weeks before. I would expect to hear from an online store within 3 weeks of placing an order. They may be nice people and everything, but they are not really meeting the standard set by many other online stores. Link to comment Share on other sites More sharing options...
benshiva Posted January 1, 2015 Share Posted January 1, 2015 Just because you think it's how a business should be run, doesn't make it so! They chose to have time off over Christmas and good for them. They are reputable, something has obviously gone awry. Speak to them directly after the 5th and I'm sure it will be sorted. Link to comment Share on other sites More sharing options...
RiverStar-Aura Posted January 1, 2015 Share Posted January 1, 2015 Communication also works both ways. Had it been my order and I'd heard nothing after a week had passed, I'd take the initiative and contact rather than waiting for a response. Also, Dog forbid someone takes a couple of weeks off work during the Christmas season. :/ I've also ordered from WhelpingSupplies with no issues and found the service to be prompt and professional. Link to comment Share on other sites More sharing options...
Mrs Rusty Bucket Posted January 1, 2015 Share Posted January 1, 2015 (edited) Also, running a business and not even checking emails for two weeks is crazy. One of the joys of living in Australia is there are still places you can go that don't have phone signal or internet. Like my cousin's farm. Some businesses can afford to have fully automated systems that automatically send the receipt etc. Some are done manually by humans. Depending how much profit is in the system - is how much computer system they can afford to pay for. And yes the auto reply is a good idea. Maybe they forgot or maybe they've found that most of their customers don't like it. I don't feel at all special getting one and with one business I deal with it can lead to a sea of confusion as every email I send by way of an email conversation gets a reply from the computer first, then from the human and sometimes I get replies from two different humans - so automating things can sometimes make the problem worse. You're probably right - something has gone wrong - this business is run by humans. But you need to talk to them not whinge on here. I've had a similar problem with a much bigger ebusiness and I got it all sorted with a phone call. Edited January 1, 2015 by Mrs Rusty Bucket Link to comment Share on other sites More sharing options...
Rebanne Posted January 1, 2015 Share Posted January 1, 2015 so people can't even have a holiday now and why wait 3 weeks to query something? Link to comment Share on other sites More sharing options...
VizslaMomma Posted January 1, 2015 Share Posted January 1, 2015 I ordered a couple of toys on their site on December 6, and paid by direct deposit the same day. I still haven't received the toys, nor a confirmation email of any kind. I emailed them about a week ago asking how my order was coming along, but there has been no reply. Anyone else ordered from them? They seem pretty dodgy to me. Ordered from them several times without issues. I would try again next week & ensure you resend all the info. Hope all goes OK. Link to comment Share on other sites More sharing options...
Starkehre Posted January 1, 2015 Share Posted January 1, 2015 The joys of owning/running an online store It can be really frustrating sometimes. And though sometimes customer do have legitimate complaints, it is amazing how challenging it can be dealing with customers when they communicate from behind a keyboard... many seem to have computer cahoonies / keyboard warriors. The most common issue we have is when customers inadvertently enter an incorrect bank account number and their payment gets bounced back to them... and they don't check or realise. I certainly won't try to speak for the lovely lady whom I know that operates Whelping Supplies... but I do know from our point of view, we do our very best to do the right thing by all our much appreciated customers. I have dealt with whelping supplies several times and believe they do exactly the same and are reliable, prompt and professional. I am sure your issue will be sorted out once she returns from a well deserved break. Link to comment Share on other sites More sharing options...
Ivory & Beau Posted January 1, 2015 Share Posted January 1, 2015 I have ordered from them in the past too. Communication was excellent. I made a point to NOT buy anything around this time of the year as I know people are so busy. Link to comment Share on other sites More sharing options...
WreckitWhippet Posted January 1, 2015 Share Posted January 1, 2015 Owned and run by a great person who like the rest of us deserves a break and a holiday. Wait a couple of days and contact them when they are open. Link to comment Share on other sites More sharing options...
Danois Posted January 1, 2015 Share Posted January 1, 2015 Ah bless. How dare a small business owner who has left an out of office message on their website date go and spend Xmas with their family. I to have used the site without issue. Link to comment Share on other sites More sharing options...
Danois Posted January 1, 2015 Share Posted January 1, 2015 I ordered a couple of toys on their site on December 6, and paid by direct deposit the same day. I still haven't received the toys, nor a confirmation email of any kind. I emailed them about a week ago asking how my order was coming along, but there has been no reply. Anyone else ordered from them? They seem pretty dodgy to me. What exactly did you order?? It is a Whelping supplies website and I can't see any toys on it! I do know that for some items there is a message that says your order is a preorder as the item needs to come from overseas first. Link to comment Share on other sites More sharing options...
Jed Posted January 1, 2015 Share Posted January 1, 2015 Well, there are 18 days between 6 - 24th for delivery. 2 1/2 weeks. I would be upset too if my goods didn't arrive in 18 days and there was no explanation from the supplier, especially if my $$ had been received. Might be everyone's best friend, but poor service is very unbusiness like. Link to comment Share on other sites More sharing options...
Danois Posted January 1, 2015 Share Posted January 1, 2015 And poor service is very unlike this person that many of us know personally so I'm sure there is an explanation for it all. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now