SirMick Posted June 23, 2014 Share Posted June 23, 2014 Just used them today, didn't have the greatest experience... just wondering if there was anything else out there or if you had a better time then I did? Link to comment Share on other sites More sharing options...
melzawelza Posted June 23, 2014 Share Posted June 23, 2014 (edited) Used them on Saturday for the first time to ship my Aunt's new rescue puppy up to her (Sydney to Cairns). Had a great experience. Lovely customer service even though I had a million questions, they applied a rescue discount which I thought was lovely, and the whole thing went very smoothly. Very reasonably priced too. Edited June 23, 2014 by melzawelza Link to comment Share on other sites More sharing options...
Maddy Posted June 23, 2014 Share Posted June 23, 2014 I've used them in the past and didn't think much of their customer service. The last time I tried to get a quote from them, they told me they'd call me back about the quote/booking and after several calls back to them when that didn't happen (and being transferred from one person to the next) that resulted in another promise of being called back, I called Wayne from Moorholme instead and got a quote and booking in one phone call with no messing around. They did eventually call me back, a few days after my initial call. It's not like it was a complicated booking or anything, either- greyhound, crate hire, worming already done, Melbourne to Launceston, date/time flexible. Anyone'd think I was wanting to transport my pregnant elephant from Darwin to Antarctica on canoe paddled by Richard Branson himself or something. Link to comment Share on other sites More sharing options...
Pjrt Posted June 23, 2014 Share Posted June 23, 2014 I have used JetPets at least a dozen times to fly dogs and puppies of all sorts, and never had anything but smooth flawless service backed up with friendly and thorough customer service. It's a shame that others can't say the same thing. Link to comment Share on other sites More sharing options...
The Spotted Devil Posted June 23, 2014 Share Posted June 23, 2014 Anyone'd think I was wanting to transport my pregnant elephant from Darwin to Antarctica on canoe paddled by Richard Branson himself or something. Sorry Maddy but that is absolutely priceless :laugh: Link to comment Share on other sites More sharing options...
gwp4me Posted June 23, 2014 Share Posted June 23, 2014 I had a good experience with them. My 10 week old pointer pup was transported by air - from Melbourne to Canberra. An overly happy puppy arrived in his cage - shaking his paw with his new owners. Link to comment Share on other sites More sharing options...
Rebanne Posted June 23, 2014 Share Posted June 23, 2014 My experiences have been good Link to comment Share on other sites More sharing options...
Jed Posted June 23, 2014 Share Posted June 23, 2014 Maddy I called Wayne from Moorholme instead Wayne is a champ. On time, every time; no dramas, no hissy fits; no problems and I suspect the rate is a little better too. Experience counts. Link to comment Share on other sites More sharing options...
tdierikx Posted June 23, 2014 Share Posted June 23, 2014 I've had great experiences with Dogtainers Sydney... excellent service, and the handlers really care about their precious cargo... T. Link to comment Share on other sites More sharing options...
mixeduppup Posted June 23, 2014 Share Posted June 23, 2014 I've had great experiences with Dogtainers Sydney... excellent service, and the handlers really care about their precious cargo... T. I had a terrible experience. I would never use them again Link to comment Share on other sites More sharing options...
mixeduppup Posted June 23, 2014 Share Posted June 23, 2014 Jetpets have always been very professional with rescue dogs I have sent. Link to comment Share on other sites More sharing options...
Maddy Posted June 23, 2014 Share Posted June 23, 2014 Maddy I called Wayne from Moorholme instead Wayne is a champ. On time, every time; no dramas, no hissy fits; no problems and I suspect the rate is a little better too. Experience counts. Rate is definitely better. In our case, by about $50. Link to comment Share on other sites More sharing options...
Trishm Posted June 23, 2014 Share Posted June 23, 2014 (edited) Maddy I called Wayne from Moorholme instead Wayne is a champ. On time, every time; no dramas, no hissy fits; no problems and I suspect the rate is a little better too. Experience counts. Rate is definitely better. In our case, by about $50. Is this Wayrod, I have a friend returning to Australia from the UK at the end of the year, and was going to recommend him, does he have a website ? She is bringing her 2 westies with her ! Edited June 23, 2014 by Trishm Link to comment Share on other sites More sharing options...
trifecta Posted June 23, 2014 Share Posted June 23, 2014 Maddy I called Wayne from Moorholme instead Wayne is a champ. On time, every time; no dramas, no hissy fits; no problems and I suspect the rate is a little better too. Experience counts. Rate is definitely better. In our case, by about $50. Is this Wayrod, I have a friend returning to Australia from the UK at the end of the year, and was going to recommend him, does he have a website ? Moorholme Park Pet Care Centre65-125 Bassett Road, MELBOURNE AIRPORT, 3045 Office: (03) 93380823 Mobile: 0452643141 Email: [email protected] or [email protected] Web: www.boardingkennels.com.au Link to comment Share on other sites More sharing options...
SirMick Posted June 23, 2014 Author Share Posted June 23, 2014 Anyone'd think I was wanting to transport my pregnant elephant from Darwin to Antarctica on canoe paddled by Richard Branson himself or something. Sorry Maddy but that is absolutely priceless :laugh: Where did that post come from?? lol Link to comment Share on other sites More sharing options...
SirMick Posted June 23, 2014 Author Share Posted June 23, 2014 So, are there any other options to freight dogs other than using Jetpets? Link to comment Share on other sites More sharing options...
Her Majesty Dogmad Posted June 23, 2014 Share Posted June 23, 2014 I'm not keen, the only time I used them they forgot to pick up my rescue dog ... I use Wayne's services without a problem and always use Virgin Airlines. Link to comment Share on other sites More sharing options...
Ranga Posted June 23, 2014 Share Posted June 23, 2014 I had a rescue dog sent with Jetpets from Melbourne with a two hour 'comfort' stop in Sydney before a one and a half hour flight to local airport. The dog was severely dehydrated and took a few days to recover Link to comment Share on other sites More sharing options...
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