What To Do With Insurance Company?

[whitka]

Im with the RSPCA pet insurance and they wont let me claim anything because I don't have Toby's vet history past last year. My old vet died and the clinic had closed down so I cant get Toby's past vet history from them. Should I ring the insurance company and explain why or just not bother and look at insurance else where? Will anyone accept that I don't have his past vet history?

Edited September 2, 2013 by whitka

[megan_]

Have you spoken to the RSPCA? If not, that would be my first port of call. I'm with PetPlan and, with one of my dogs being a rescue, I had no background or previous history to give them and they have paid out with no issues.

[whitka]

I haven't rang them yet. Was just wondering if this was normal for pet insurance companies as im sure not everyone can give a full vet history for there pets.

Will defiantly be changing insurance companies, talked to a few different people and no one was helpful.

Edited September 2, 2013 by whitka

[SchnauzerMax]

You need to do a stat dec and state everything relevant - name of old vet practice, date it closed down etc etc. It would also help if your current vet could state his/her evaluation of Toby's health history e.g. desexed or not, no evidence of any operations other than desexing etc.

It's a pain but some pet insurance providers get themselves into a big knot over past history and you need some sort of "official" document to navigate past it.