Qld Grocery Store Charges $5 To Browse

[~Anne~]

I have a friend who paid $190 odd for a Swatch Watch. I liked it so much I quickly looked it up on the iPad and found I could source it for $84 dollars including postage online. She was a tad miffed!!

Part of the problem seems to be that bricks and mortar retailers have been very slow to realise they are competing in a global market place whether they like it or not. They need a different business model that works with the new online retail world and not against it - they'll go broke if they don't unless they find a niche that is very difficult to replicate online - eg customer service and allied services (not products).

This woman charging to browse has it all wrong - she needs to change her approach to work with her customers rather than against them.

Agree 100% with all you have said.

She is looking at the problem through fractured glasses.