spikey Posted January 12, 2012 Share Posted January 12, 2012 Just wanted to check whether many DOLers had used this company and what their experiences have been re delivery times, customer service etc. Their prices seem quite good and am looking at ordering some pet treats, flea products, dog toys etc. Am just a bit concerned as there's no "physical" contact details on the website - i.e. address, phone numbers etc. Any feedback would be much appreciated. Thanks! Link to comment Share on other sites More sharing options...
minimax Posted January 12, 2012 Share Posted January 12, 2012 I've used them several times and never had a problem. Everything has always arrived, and my last order was here two days after I placed it (and that was close to christmas too). Link to comment Share on other sites More sharing options...
ravenau1 Posted January 12, 2012 Share Posted January 12, 2012 Never had a problem here either have ordered quite a few times. Only treats though. Link to comment Share on other sites More sharing options...
Sue Brown Posted January 12, 2012 Share Posted January 12, 2012 I used to buy from them, until several of the bags of treats contained bugs in them. They did not want to know me when i contacted them. So i don't go there any more. PS some of the treats also (depended on the type of treat) had a lot of crumbs/powder in the bag and some were even under weight. But i could have just been unlucky, good luck Link to comment Share on other sites More sharing options...
megan_ Posted January 12, 2012 Share Posted January 12, 2012 Yip I got a huge bug infestation (as did a fair few DOLers I believe) a while back when I ordered cow hooves. When I wrote to them (very politely) that I had an issue they told me it was impossible for bugs to get into their products! Link to comment Share on other sites More sharing options...
ravenau1 Posted January 12, 2012 Share Posted January 12, 2012 If you don't want to buy them direct, I know that 'Petstock' in Cannington sell their stuff, for a fair bit more though. Link to comment Share on other sites More sharing options...
leopuppy04 Posted January 12, 2012 Share Posted January 12, 2012 I've bought their stuff a couple of times and have never had an issue Link to comment Share on other sites More sharing options...
Bilbo Baggins Posted January 12, 2012 Share Posted January 12, 2012 Recommend GSD's 4EVER for treats ;) I use this company for Advocate best price around, no probes with service and you get emails on delivery. Link to comment Share on other sites More sharing options...
Vacuna Posted January 12, 2012 Share Posted January 12, 2012 Friend buys from them and so far good service as she is still using them to buy bulk bags of treats Link to comment Share on other sites More sharing options...
spikey Posted January 13, 2012 Author Share Posted January 13, 2012 Thanks for the replies everyone, looks like it should be OK then - although the bugs are a bit of a worry! Link to comment Share on other sites More sharing options...
Tara8430 Posted January 13, 2012 Share Posted January 13, 2012 I used them a couple of times, found them to be quite expensive though, especially postage and handling. I use pet treats direct they are a couple that run it from Bathurst NSW and are lovely to deal with. Link to comment Share on other sites More sharing options...
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