The Spotted Devil Posted December 17, 2011 Share Posted December 17, 2011 Sadly free shipping is over No sadly about it!!!! Our bank accounts can begin the long road to recovery Link to comment Share on other sites More sharing options...
Rae_ Posted December 17, 2011 Share Posted December 17, 2011 So, treats will be seized by quarantine - would that include the peanut butter thingies for putting in Kongs, does anyone know...? Link to comment Share on other sites More sharing options...
bianca.a Posted December 17, 2011 Share Posted December 17, 2011 Yah I got an email saying my order had been shipped! Link to comment Share on other sites More sharing options...
GoldenGirl85 Posted December 17, 2011 Share Posted December 17, 2011 How long does it usually take them to ship the order? mine has said 'being processed' since I placed it on 9/12...I'm getting worried they will suddenly email me saying it's too big and they will take things out...and now its too late to place a second order Link to comment Share on other sites More sharing options...
megan_ Posted December 17, 2011 Share Posted December 17, 2011 If some of your items aren't in stock they'll let you know. I know one DOLER said they were told their order is too big but some of the stuff they ordered was listed as excluded from free shipping? I ordered over $650 worth of stuff, including beds, weavers etc and was okay. I'm sure they had many last week orders and it must be a bit crazy there. Link to comment Share on other sites More sharing options...
Ptolomy Posted December 17, 2011 Share Posted December 17, 2011 I placed my second order last Saturday - so just over a week ago, and haven't been notified that it has been shipped yet. I figure they have been very very busy. Link to comment Share on other sites More sharing options...
Inevitablue Posted December 18, 2011 Share Posted December 18, 2011 Mine has said 'being processed' for almost a week. Link to comment Share on other sites More sharing options...
sheena Posted December 18, 2011 Author Share Posted December 18, 2011 I contacted Clean Run for my tracking numbers like I was told I could do (both here and someone who works at AQIS) and was polite, but got a response back saying they know I am anxious to get my order but to allow 30 days for delivery and if I want it faster next time to select a different shipping method. What the?! And no, they didn't give me my tracking numbers. Very weird! They have always given me my tracking number when asked...you just have to send them your name & order number. Link to comment Share on other sites More sharing options...
kathq Posted December 18, 2011 Share Posted December 18, 2011 I contacted Clean Run for my tracking numbers like I was told I could do (both here and someone who works at AQIS) and was polite, but got a response back saying they know I am anxious to get my order but to allow 30 days for delivery and if I want it faster next time to select a different shipping method. What the?! And no, they didn't give me my tracking numbers. Very weird! They have always given me my tracking number when asked...you just have to send them your name & order number. I did the same as RS and got the same answer next day. Not that it mattered as mine got delivered the day I got the reply Was just me being impatient. They did leave something out of mine so I sent them another email with a reply the next day apologizing and saying it will be sent to me on the next business day. So cant complain with the service. Link to comment Share on other sites More sharing options...
RubyStar Posted December 18, 2011 Share Posted December 18, 2011 Yes I gave them my order numbers and my name was on my email. Maybe they just got sick of everyone emailing for their tracking numbers? Oh well, I will just have to sit by the mailbox, the old fashioned way!! Link to comment Share on other sites More sharing options...
Blakbelgian Posted December 18, 2011 Share Posted December 18, 2011 Bugger, site says still being processed. Perhaps they should of put more staff on during this free shipping period? I hope they remember next year that us crazy Aussies will order heaps if they offer it again. BB Link to comment Share on other sites More sharing options...
sheena Posted December 19, 2011 Author Share Posted December 19, 2011 Bugger, site says still being processed. Perhaps they should of put more staff on during this free shipping period? I hope they remember next year that us crazy Aussies will order heaps if they offer it again. BB No we wont....cause we have already bought everything we could possibly need Hmmmmmmm....then again....things do wear out Link to comment Share on other sites More sharing options...
Keira&Phoenix Posted December 19, 2011 Share Posted December 19, 2011 I contacted Clean Run for my tracking numbers like I was told I could do (both here and someone who works at AQIS) and was polite, but got a response back saying they know I am anxious to get my order but to allow 30 days for delivery and if I want it faster next time to select a different shipping method. What the?! And no, they didn't give me my tracking numbers. Very weird! They have always given me my tracking number when asked...you just have to send them your name & order number. I did the same as RS and got the same answer next day. Not that it mattered as mine got delivered the day I got the reply Was just me being impatient. They did leave something out of mine so I sent them another email with a reply the next day apologizing and saying it will be sent to me on the next business day. So cant complain with the service. Same here. I sent an email back saying I hadn't complained about it not showing up or asked for it to be replaced just that I wanted a tracking number. They said someone would send it today... Bummer about all the orders backing up and not being shipped for over a week. I ordered one last Thursday, the way its going it could take more than a week for it to ship though. I agree with whoever mentioned extra staff, because they do say on their website it will be shipped within 2 - 3 days. Link to comment Share on other sites More sharing options...
Blakbelgian Posted December 19, 2011 Share Posted December 19, 2011 I would love to work for CR packing everyones boxes. Imagine the fun you could have testing out the dog toys. :thumbsup: BB Link to comment Share on other sites More sharing options...
megan_ Posted December 19, 2011 Share Posted December 19, 2011 I think CR's service is second to none - I've certainly never experienced similar service in Australia - so if they take a week to ship my very well priced goods I don't mind . Extra staff = extra cost = higher prices. That said, a note on the website about delays woulnd't go astray. As an example of their service, a year ago I ordered a Control Unleashed DVD. After a few weeks it didn't arrive so they sent me another one free of charge. A week later it arrived and a few days after that the original package arrived (battered!). I wrote to them, expecting them to ask me to send it back. Instead they asked that I donate it to a shelter. They hadn't made the mistake yet took responsibility. That's pretty rare these days IMO. Link to comment Share on other sites More sharing options...
Keira&Phoenix Posted December 19, 2011 Share Posted December 19, 2011 I think CR's service is second to none - I've certainly never experienced similar service in Australia - so if they take a week to ship my very well priced goods I don't mind . Extra staff = extra cost = higher prices. That said, a note on the website about delays woulnd't go astray. As an example of their service, a year ago I ordered a Control Unleashed DVD. After a few weeks it didn't arrive so they sent me another one free of charge. A week later it arrived and a few days after that the original package arrived (battered!). I wrote to them, expecting them to ask me to send it back. Instead they asked that I donate it to a shelter. They hadn't made the mistake yet took responsibility. That's pretty rare these days IMO. Oh I agree, their service is fantastic. I don't think anyone is really going to make it a big deal or complain, but as you said a quick note on the website about delays wouldn't go astray and would probably be appreciated by most. In the end I am happy to wait. My main package was posted 12/12 so I am hoping I am one of the lucky ones and it only takes 9 or so days to arrive. :D Link to comment Share on other sites More sharing options...
RubyStar Posted December 19, 2011 Share Posted December 19, 2011 Extra staff = extra cost = higher prices. That's what I was going to say. I don't think they need to put extra staff on, it will cost them more and we're already getting great value for money! I don't mind the delay, I was just a little shocked that they basically told me to stop being so impatient when I asked for my tracking number I just wanted it for curiosity sake and never ever complained to them! Link to comment Share on other sites More sharing options...
Gretel Posted December 19, 2011 Share Posted December 19, 2011 Mine is sitting at the Post Office waiting for me Link to comment Share on other sites More sharing options...
RallyValley Posted December 19, 2011 Share Posted December 19, 2011 Still no parcel... Link to comment Share on other sites More sharing options...
koalathebear Posted December 19, 2011 Share Posted December 19, 2011 My two orders seem to be coming in pieces which is weird because both orders were apparently shipped on 28 November. I received a parcel the other day with two Skinneez, a flirt pole, two thunder shirts, a double dog leash and some other bits and pieces but the balance of my order is still to come (some portable roll mats, some cooling mats, some agility bits and pieces). Today I received the embroidered collars - which was a nice surprise I hope the rest of the package comes before Christmas though! Link to comment Share on other sites More sharing options...
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