Hills B/d

[piperspal]

Hi guys,

This might seem like a silly question, but I am getting deperate!! I have put my big dog onto the Hills b/d diet for dogs with dementia, and it has worked wonders. I bought the first bag through the vet here, as that is the only place I can get it in Alice Springs.

I was in there yesterday with him as he has an abcess, and while there I asked if the next bag of food had come in, as when I collected the first bag they asked me if I wanted them to order another, they only do an order once a month. I asked if it was in, they all went 'oh, thats who it was for' and said they had 2 bags come in that they didn't know who they ordered it for.

So, I waited, and one of the girls came out and said 'we don't have you on the order form' so I explained that they were the ones that asked me if I wanted a bag ordered and I said yes. So she went out back again and then came back and said, 'sorry, we cant sell it to you'. I asked very specifically if 'you have 2 bags out he back you dont know who they are for but you wont sell me one bag?'. She stated that was true. She then asked if I wanted them to order a bag in October, to which I stated that that would be useless as it would be setting the dog back in his diet and not to bother, I would source it from somewhere else. Honestly, I was over the vets, I dont like the way they treat the animals or the owners.

Is there anywhere I can source the large bags of the b/d dry food online, I have looked at a few places and they either a) dont sell to the NT, or b) dont have the big bags. So I am getting desperate now, please help!

Erin and Magnum

Edited September 13, 2011 by piperspal

[Staff'n'Toller]

Have you tried the Vets in Darwin? Perhaps if you bought say, 3-4 bags they would organise to road freight it for you??

[piperspal]

Thanks for that, shall try them today!!!!

[Staff'n'Toller]

Did you have any luck?

[westiemum]

Erin I must say this sounds like fairly poor customer service to me. Admittedly I'm in a big city but if I need the B/D I ring up my vet and its there in the next day or so. Ordering once a month? That sounds really odd to me. Surely for something like this they will do an order for you?

Or is there another vet you can use? Maybe one in Adelaide? Or find the wholesaler/distributor in Adelaide and see if they can help?

Personally I'd be putting pressure on your vet and telling them to lift their game!!

Good luck!

[JulesP]

Erin I must say this sounds like fairly poor customer service to me. Admittedly I'm in a big city but if I need the B/D I ring up my vet and its there in the next day or so. Ordering once a month? That sounds really odd to me. Surely for something like this they will do an order for you?

Or is there another vet you can use? Maybe one in Adelaide? Or find the wholesaler/distributor in Adelaide and see if they can help?

Personally I'd be putting pressure on your vet and telling them to lift their game!!

Good luck!

Agree with this. My vet has been great with making sure they have stocks of Hills for me. It isn't like we are feeding this food just for the hell of it.

I checked the online place I know that sells Hills Prescription and they didn't have the B/d and not sure that they ship to NT but maybe you can give them a call. http://www.vetproductsdirect.com.au

[raffikki]

Vet-n-Pet Direct sell the prescription diets ;) Hills b/d