Danois Posted July 16, 2010 Share Posted July 16, 2010 (edited) Just wanted to give these guys some credit for fantastic customer service. Located a bag of food with them yesterday around lunchtime - they knew I was desperate as I'd run out so they made sure my order was bumped up the list for dispatch. Came home tonight and the bag of food was on my doorstep (where I told them to leave it). They're in Melbourne and I'm in Sydney and they have a flat $5 rate for delivery. Edited July 16, 2010 by Danois Link to comment Share on other sites More sharing options...
TerraNik Posted July 16, 2010 Share Posted July 16, 2010 Unfortunately we had pretty poor customer service from them just this week! Link to comment Share on other sites More sharing options...
stormie Posted July 16, 2010 Share Posted July 16, 2010 Unfortunately we had pretty poor customer service from them just this week! Probably cause Danois bumped you down the list Link to comment Share on other sites More sharing options...
poodlefan Posted July 16, 2010 Share Posted July 16, 2010 (edited) I buy through them. No complaints from me! Delivery is very quick. Edited July 16, 2010 by poodlefan Link to comment Share on other sites More sharing options...
pixie_meg Posted July 16, 2010 Share Posted July 16, 2010 i was 2 weeks early for one of their promotions and they still gave me the promotion, which was free food. very happy. Link to comment Share on other sites More sharing options...
Gretel Posted July 16, 2010 Share Posted July 16, 2010 Yes I've been very happy with them Link to comment Share on other sites More sharing options...
Guest belgian.blue Posted July 16, 2010 Share Posted July 16, 2010 (edited) They said my food would arrive today and it wasn't here! Luckly I have enough food to hopefully last the weekend. eta - got my states mixed up Edited July 17, 2010 by belgian.blue Link to comment Share on other sites More sharing options...
mokhahouse Posted July 16, 2010 Share Posted July 16, 2010 I have always got my deliveries on time from them. Link to comment Share on other sites More sharing options...
Whippetsmum Posted July 16, 2010 Share Posted July 16, 2010 I might give them a go.... Slightly of topic, but with the big bags of feed, do they keep fresh? I'm looking at getting the 15kg bags which would last me a couple of months.......I have one dog on puppy and one on adult, so I'd need 2 bags simultaneoulsy. I used to have big plastic containers to store the food, but the food smelt a bit plastic and the dosg didn't wnat to eat it. Also, is the $5 per item or per order? Thanks Link to comment Share on other sites More sharing options...
pixie_meg Posted July 16, 2010 Share Posted July 16, 2010 I might give them a go....Slightly of topic, but with the big bags of feed, do they keep fresh? I'm looking at getting the 15kg bags which would last me a couple of months.......I have one dog on puppy and one on adult, so I'd need 2 bags simultaneoulsy. I used to have big plastic containers to store the food, but the food smelt a bit plastic and the dosg didn't wnat to eat it. Also, is the $5 per item or per order? Thanks we kept our large open bags in an aluminium bin. never had a problem with ants or other vermin. Didn't smell of anything but dry food then. Link to comment Share on other sites More sharing options...
Clyde Posted July 17, 2010 Share Posted July 17, 2010 Though I guess from Sydney to Perth, times aren't all that defiant. Seems like time was defiant in this case. Link to comment Share on other sites More sharing options...
Earthdog Posted July 17, 2010 Share Posted July 17, 2010 (edited) Defiant because it went via Sydney instead of straight there? Might have to look into this option for food. Edited July 17, 2010 by Earthdog Link to comment Share on other sites More sharing options...
CareyJ Posted July 17, 2010 Share Posted July 17, 2010 We ordered from them on Sunday for the first time and still havent recieved ours yet although they did say 4-7 days. And we saved quite a bit of money so are happy. We have just run out so poor Leila is getting random meals. Im getting lost of looks that say "what the hell is this???" then " actually, it tastes quite good!!" Link to comment Share on other sites More sharing options...
Golden Rules Posted July 17, 2010 Share Posted July 17, 2010 I have ordered from them before but it does take a week or so to get from the east to the west, I don't have a problem with that for a $5 delivery fee. It would cost me as much in petrol to go find the food I was after. Link to comment Share on other sites More sharing options...
Kody's_Mum Posted July 17, 2010 Share Posted July 17, 2010 I give these guys a big thumps up too! I have always had fantastic service from them, and received my order within a couple of days. WM - they only charge $5 per delivery! I have noticed a lot of other internet companies charge by weight which can make ordering online rather expensive. Link to comment Share on other sites More sharing options...
kirst_goldens Posted July 17, 2010 Share Posted July 17, 2010 wow 5 bucks delivery?! ill have to have a looksy! as mentioned above it would cost me more then that in petrol to find it! Link to comment Share on other sites More sharing options...
Skruffy n Flea Posted July 17, 2010 Share Posted July 17, 2010 i think i've used pookinuk before and i think i was happy with their service... i've also used the natural pet store who give free shipping if your order is over a certain weight Link to comment Share on other sites More sharing options...
Sydoo Posted July 17, 2010 Share Posted July 17, 2010 I've ordered from them several times without issue. Delivery has always been prompt. Link to comment Share on other sites More sharing options...
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