Winterpaws Posted June 11, 2010 Share Posted June 11, 2010 Does anyone order from this online retailer? I just tried to place a large order for all our dog food, cat food, cat litter, heartworm and Sashas blend. Got all the way through checkout to get an error message that they do not deliver to our area (NSW) and will only deliver to Melbourne, Geelong and Perth There was nothing on the individual pages to say that the products could only be shipped to certain areas Link to comment Share on other sites More sharing options...
Gretel Posted June 11, 2010 Share Posted June 11, 2010 Yes I've bought from them. I think the first time my area may not have been in their list (it was a while ago though so I could be wrong) and the guy rang me to let me know they would deliver to me. I've been very happy with them. Link to comment Share on other sites More sharing options...
FHRP Posted June 11, 2010 Share Posted June 11, 2010 (edited) They deliver to Canberra, I have got food from them through an order that Poodlefan has made. Edited June 11, 2010 by FHRP Link to comment Share on other sites More sharing options...
Winterpaws Posted June 11, 2010 Author Share Posted June 11, 2010 The cart won't let me place the order ...... I have sent them an email to enquire but might have to try somewhere else for now as I doubt I will hear from them until Tuesday next week Thanks for the feedback, hopefully I can get it sorted as they have the complete range of brands I am after Link to comment Share on other sites More sharing options...
piper Posted June 11, 2010 Share Posted June 11, 2010 The cart won't let me place the order ...... I have sent them an email to enquire but might have to try somewhere else for now as I doubt I will hear from them until Tuesday next weekThanks for the feedback, hopefully I can get it sorted as they have the complete range of brands I am after I don't think SA was on their list when I used them but I was still able to get my order with a good delivery price. Hopefully they will sort it out for you. Link to comment Share on other sites More sharing options...
Miss B Posted June 12, 2010 Share Posted June 12, 2010 I started using them a few months ago, been very happy thus far Link to comment Share on other sites More sharing options...
bryan_mannix Posted June 12, 2010 Share Posted June 12, 2010 Been using them for about 12 months. Very Happy. Just received an order on Friday. Link to comment Share on other sites More sharing options...
aj2251 Posted June 13, 2010 Share Posted June 13, 2010 I'm on the Central Coast as well, depending on the brands you want, I order from multiple sources for different things, I tend to like to shop around, ALOT. Vet-n-pet Direct have good prices on Sasha's blend (since it had a significant price hike) and flea stuff, I've also used Vet products direct and Aussie Vet Products, and for food my last order came from Natural Pet Store (free delivery to Central Coast for orders over $80). Have been happy with all these retailers. Link to comment Share on other sites More sharing options...
Guest belgian.blue Posted June 13, 2010 Share Posted June 13, 2010 Does anyone order from this online retailer?I just tried to place a large order for all our dog food, cat food, cat litter, heartworm and Sashas blend. Got all the way through checkout to get an error message that they do not deliver to our area (NSW) and will only deliver to Melbourne, Geelong and Perth :D There was nothing on the individual pages to say that the products could only be shipped to certain areas They deliver to Perth but not NSW .. strange! I've ordered from them once with no issues. Link to comment Share on other sites More sharing options...
Gretel Posted June 13, 2010 Share Posted June 13, 2010 Does anyone order from this online retailer?I just tried to place a large order for all our dog food, cat food, cat litter, heartworm and Sashas blend. Got all the way through checkout to get an error message that they do not deliver to our area (NSW) and will only deliver to Melbourne, Geelong and Perth :D There was nothing on the individual pages to say that the products could only be shipped to certain areas They deliver to Perth but not NSW .. strange! I've ordered from them once with no issues. I'm in NSW and they do deliver ;) Link to comment Share on other sites More sharing options...
ozwildflower Posted June 15, 2010 Share Posted June 15, 2010 I just went through the whole order thing to find, at the very end of the process, that they don't deliver to my part of NSW. Seems if you are even slightly rural then you aren't on the delivery list. Shame really, it is because I am 45 mins from the nearest pet supply store that I shop online - I'm sure that is the case for many of us. Link to comment Share on other sites More sharing options...
Winterpaws Posted June 15, 2010 Author Share Posted June 15, 2010 I just went through the whole order thing to find, at the very end of the process, that they don't deliver to my part of NSW. Seems if you are even slightly rural then you aren't on the delivery list. Shame really, it is because I am 45 mins from the nearest pet supply store that I shop online - I'm sure that is the case for many of us. Did you email them to find out if they would deliver to you? I've not had a response to my email yet....... Link to comment Share on other sites More sharing options...
ozwildflower Posted June 15, 2010 Share Posted June 15, 2010 I just went through the whole order thing to find, at the very end of the process, that they don't deliver to my part of NSW. Seems if you are even slightly rural then you aren't on the delivery list. Shame really, it is because I am 45 mins from the nearest pet supply store that I shop online - I'm sure that is the case for many of us. Did you email them to find out if they would deliver to you? I've not had a response to my email yet....... No, I didn't Winterpaws, I just took it from the list of postcodes that they deliver to - which comes up in 'clickable format' towards the end of the ordering process. My postcode isn't there and neither is that of the nearest town...which I would have been quite happy to pick up from. It will be interesting to see what they say to you, if they email back. Link to comment Share on other sites More sharing options...
Winterpaws Posted June 15, 2010 Author Share Posted June 15, 2010 I just went through the whole order thing to find, at the very end of the process, that they don't deliver to my part of NSW. Seems if you are even slightly rural then you aren't on the delivery list. Shame really, it is because I am 45 mins from the nearest pet supply store that I shop online - I'm sure that is the case for many of us. Did you email them to find out if they would deliver to you? I've not had a response to my email yet....... No, I didn't Winterpaws, I just took it from the list of postcodes that they deliver to - which comes up in 'clickable format' towards the end of the ordering process. My postcode isn't there and neither is that of the nearest town...which I would have been quite happy to pick up from. It will be interesting to see what they say to you, if they email back. I didn't get a list.... hmmmm. But so far they get a fail from me as they have not had the courtesy to respond to my email and given my order was around $400, you'd think that some customer service wouldn't be too much to expect I'm off the scout some alternate suppliers for eaglepack if anyone knows some Link to comment Share on other sites More sharing options...
aj2251 Posted June 15, 2010 Share Posted June 15, 2010 Eagle Pack Holistic is currently on sale 20% off at Pet Stock at Erina. Link to comment Share on other sites More sharing options...
Winterpaws Posted June 15, 2010 Author Share Posted June 15, 2010 Eagle Pack Holistic is currently on sale 20% off at Pet Stock at Erina. I wonder if I can get my sister to pick me up some LOL I don't think the lakehaven store stocks it anymore.... Thanks for the tip, I might head down there. I dont suppose you know if they have the large bags? I'm also thinking about Advance Cat food, or maybe eaglepack - just depends again on whether I can get the large bags Link to comment Share on other sites More sharing options...
Gretel Posted June 15, 2010 Share Posted June 15, 2010 I noticed Petbarn at Penrith had Eagle Pack in last time I was there. If you have a Petbarn might be worth asking? Link to comment Share on other sites More sharing options...
aj2251 Posted June 15, 2010 Share Posted June 15, 2010 I was there on Saturday and they did have the large bags at that time And last time I was at Pet Barn (West Gosford) they had started stocking Eagle Pack Holistic, I'm pretty sure. Link to comment Share on other sites More sharing options...
Winterpaws Posted June 22, 2010 Author Share Posted June 22, 2010 Just an update - they did come back to me eventually and postage to Central Coast was $32. I can get it cheaper elsewhere with that cost though - shame though as they had everything we were after! Link to comment Share on other sites More sharing options...
poodlefan Posted June 22, 2010 Share Posted June 22, 2010 Just an update - they did come back to me eventually and postage to Central Coast was $32. I can get it cheaper elsewhere with that cost though - shame though as they had everything we were after! Have you got someone in Sydney that could take delivery for you and store it till you pick it up??? Link to comment Share on other sites More sharing options...
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