MonElite Posted December 12, 2007 Share Posted December 12, 2007 Just got a parcel from them. Extra speedy responce. I have an ecollar - FieldPro Ranger, I think its their most expensive remote trainer. One remote two collars. One collar decided not to work, I had rang them, than send the collar to them, got it replaced with a brand new unit within 3 days. The day I got it back the second collar did the same as the first one. I had send it to them together with the charger in case it was the charger making them fail. Got it back extra fast, collar replaced with a new unit. Before I had this collar I had the "something" smart one. 3 times the remote got replaced, the collar twice and the charger once. Each time with no questions, really, and very fast. Their service is brilliant, but their gear just keeps breaking down! Today I got a voucher for $20 to use on their products before the end of the year. Shame I got it now I lost the antenae for the remote two weeks ago and had to buy a replacement... arggghhhh, off to visit their website to spend $20 on something if there is anything Ill be interested in. Im in two minds about recomending their products. Would you? Link to comment Share on other sites More sharing options...
Cosmolo Posted December 12, 2007 Share Posted December 12, 2007 I have never had any problems with any of their products- but if i had had those experiences, i don't think i'd be rushing back! Link to comment Share on other sites More sharing options...
Erny Posted December 12, 2007 Share Posted December 12, 2007 Seems you are having bad luck with them, that's for sure. Did Innotek say what the problem has been? Same problem/fault for each one, or a different fault? Link to comment Share on other sites More sharing options...
MonElite Posted December 12, 2007 Author Share Posted December 12, 2007 With the Smart collar the remotes used to break occasionally they told me. The new collars - they said its unusual, but I got a 100% sucess rate in getting both broken with the same problem! Lets hope the new ones give me no grief. Good to hear its not a norm. Link to comment Share on other sites More sharing options...
Jeff Jones Posted December 12, 2007 Share Posted December 12, 2007 I have never had any problems with any of my Innotek e-collars and have found them to be extremely helpful in dealings I have had with them. Link to comment Share on other sites More sharing options...
MonElite Posted December 12, 2007 Author Share Posted December 12, 2007 Cant fault their service, its brilliant and very fast! Link to comment Share on other sites More sharing options...
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