The Dog Listener by Jan Fennell is a great book. She's been a breeder and shower for years and really has some insight into how to make them respond by reacting a way they understand. Has done wonders for my dog. For instance like ignoring them when seeking attention. If I've tried to reprimand, it's still attention so it's better than nothing but ignorning loses the attraction immediately. Then you call them when you're ready to play. Huge difference in behaviour if consistent.