By registery I mean the microchip registry, no I do not do refunds and if I was to in this case the cost of getting the dog transported ( including kennelfees due to no connecting transport because of where they dropped the dog off) were paid by me and just about 'ate' the refund. The microchip registery are aware that they handed the dog to the transport company for return. I might add that rehomed dogs go to their new homes desexed so the monies I charge are not for my pocket, it covers the vet fees, an online training course lifelong breeders support I'm not in it to make mony but by the same taken I dont want to be out of pocket either :-) When I'm accused of lying and mistreating my animals now thats something I dont take lightly. I did not state that the dog was send to a trainer either, people jump to conclusions thinking its a good moneyspinner......