Hiro

Contacting the vet was the first thing I did. Five dock Veterinary Hospital where Hiro went his whole life. They kept giving me the run around telling me they would call me back and not doing so. I must have called 3 times and went in twice. Demanding they call the crematorium in front of me. They never answered they said they would send an urgent email requesting what the hell was going on and would give me a call back. Days passed and nothing until I called up again. And I would have to explain everything again because she would tell me I will call them up and If I cant get in touch with anyone I will send an email. Anyways went in on sat got a bit roudy as the frustration is real. They told me they had not heard anything back. This was the 28th. Asked to speak to the owner which is on leave, of course. So yeah I have been trying to call Pets to Rest for last few days. The 1300 number is always engaged. I Emailed them today after watching the ACA piece again and just after posting on here! I threatened to contact ACA following up on the piece they done in december on them. Apparently Hiro is being returned tomorrow. This has been the worst experience.. Hope I can keep it together when I pick him up. I rang the vet right after Sarah told me he was being returned tomorrow. She told me they just recieved an email from Pets To Rest just then saying he was being returned tomorrow. On the 28th when I was at the vet I asked them to check their email. The receptionist said she didn't have access. I said get me someone who does. A vet came out told me she was in the middle of euthanizing a dog. (Can't make this up) I felt bad and she told me she would call me personally today. No call. Anyways Sarah said in the email she responded to vet on the 25th. Later on this evening I got another call from the vet. The young lady (which I had talked to on a previous visit) told me that she managed to get in contact with Pets To Rest and they told her Hiro was being returned tomorrow. I said I already talked to the other receptionist earlier. And then it clicked. She didn't chase anything up! Pets to rest contacted them litterally minutes after my emails. What an absolute stressful nightmare this has been. I just want my best friend home

We are going through the exact same situation with Pets to Rest right now. Our Japanese Spitz Hiro was Euthanased back on Dec 22 and to this day cant get any answers. Pets To Rest phone is constantly engaged! Shattered!