I know this is an old post but I have had issues with AWDRI and an unknown staff member but they always signed off their emails with "don't be a dog dumper".
We contacted them to assist us, we were in a difficult situation and I got a bucket load of abuse and very strange, almost childish behavior. I was accused of being a dog dumper and I had to sort out all my mistakes and bad behavior. I was also called "woke", accused of being selfish, having a small brain.. lol, a wanna-be dog dumper also. The exchange I had with the "anonymous" email writer aka founder of AWDRI was alarming to say the least. I was quite taken aback.
I recently received a notice from AWDRI about a fundraiser, I could not use the link to unsubscribe, I wrote to them to tell them and said I wouldn't be supporting them as they have rude staff.
Well, CE stuffed up and sent me an email from his own account - using the same tone and sign-offs as the anonymous AWDRI email writer prior.
I agree with the sentiments in this post - Shel's Blog - particularly the 2nd last paragraph, most people contacting an organisation for assistance are vulnerable and in an emotional state. It is not easy to surrender a pet. It could tip someone over the edge.