DogSvet

Hi All. Thank you very much for all your replies, friendly and not that friendly. I would like to close this topic now because it’s taking a very wrong direction. Please forget that I have ever mentioned it. I live my life in order to help people. I make myself to wake up every morning and go to work just to help others. I have to believe that at least 80% of people are good otherwise my life has no meaning! I am very saddened that I have met that many angry people on this forum. Goodbye for now. GOD blesses you all.

DogSvet please don't try and prevoke people on the list. We could all come out and shoot you down. If you are not happy with the situation of flying dogs then don't sell them to places where they have to fly. I just want to make sure people are aware that we aren't saying that flying dogs is the problem. It is simply a matter of we were treated poorly this instance!! This was the first time I have ever dealt with flying an animal, and even tho it was one of the most stressful days ever - If I had to, I would do it again - but I would just chose a different company and hope that I was more satisfied with the service, that is all I am saying! Plenty of people have no drama with dogtainers - this was just OUR experience - so we thought we would do the right thing and share it with everyone who was interested.! I am sure you can easily shoot me down, I am an easy target. And you are wright, we should not take it on each other. This forum has much greater purpose.

Your comments dear Pav Lova just show how much you care about puppies or dogs in general. My dogs are part of my family, part of my life! I can't help it but feel sorry for your dogs.

I think it is valid enough reason to discuss on the public forum! This kind of animal cruelty from the company I have trusted to care for my little pup can’t be left without consequences. I would hate to see any other puppy/animal to be treated the same way. I can’t do much, but I can make “their services” known to as many people as possible. My puppy travelled on 7th day after her surgery, she was vet checked and well enough to travel as stated in the medical certificate. However she was not well enough to stand against human NEGLECT! NO drip style water bottle was allowed in her cage. I was only allowed to tie up a bottle with frozen water to go inside of the puppy’s cage so she could lick off the condensate. “Dogtainers” Adelaide couldn’t care less about my little puppy, like she was a “stuffed toy” without feeling, and I was treated, at the very least, unprofessionally. I don’t know if “Dogtainers” will even reply to my complaint! It’s questionable if their head office will be able to do anything about “Dogtainers” Adelaide, since they are a “Proprietors” (whatever it means). And then I don’t know if any other company is any better. This whole situation is just very frustrating! More over this is not the first problem I’ve had with “Dogtainers”. There was some drama at the airport 2 weeks prior to 10th of Oct event, when my other puppy’s cage wasn’t prepared. I booked and paid well ahead and even phoned on Friday to confirm my booking, but there was no paperwork or cage ready on Monday morning!!!! Lucky for this pup, she was on a direct flight for only 1.5hrs and her new owner was waiting on the other side. As I was told by the workers at the “Air Express”, this is a regular thing for “Dogtainer’s” bookings.

Hi All. Ashleigh and I are going ahead with a complaint against “Dogtainers". We hope that this will be addressed, and maybe help future customers of Dogtainers – so that they are not as disappointed and upset by the situation as we were. However,I couldn't find Dogtainers Head office postal address. Can anybody help?

Hi all. Just want to share my recent experience with "Dogtainers",one of the "best???" pet transport company in AU. Knowing nothing about the Qantas strike, I dropped my 11 week old Shar-Pei puppy into Dogtainers Brisbane office 2 hrs before the flight, on the 10th of October 2011 at 8:55am, as instructed earlier. I was ensured that the flight was on time and in the case of any delay my puppy would be looked after. In exact words I was explained that “ my puppy will be taken to the Dogtainer’s Adelaide office from the airport and would be let out of the cage as Dogtainers have their own dog kennels, would be given food and water and then would be taken back to the airport”. In reality, the flight from Brisbane was delayed by 65min, and as a result my puppy missed her connecting flight from Adelaide to Whyalla. 7hrs later, at 4pm in the afternoon, I received a very disturbing phone call from Ashleigh, the new owner of my puppy, who through tears in her voice was trying to explain to me that Adelaide Dogtainers didn't even know for sure where the puppy was. When I called the Brisbane office for help, the same nice lady, who was so reassuring in the morning, explained to me in cool and calm voice that Brisbane office had done all they should have and now my puppy is not their problem anymore. Half an hour later I had an angry phone call from the Dogtainers in Adelaide who began to lecture me about keeping my “worry pants” on and asking me very rudely if I realised that their office is situated a long way away from the airport, and that I can’t expect them to travel back and forth just for my puppy. I felt at this point that the promise that my puppy would be in good care and have a safe journey was not being upheld. I was very angry and upset at this point, my poor puppy was locked in her cage, scared and alone for 10 hours and for some reason I was being spoken to as if I was in the wrong. I understand that airline strikes and flight delays can’t be controlled but there is no excuse for the Pet Transport company who according to their website “takes pride in providing a trusted, reliable, and affordable pet transport service” to put the animals and their owners through this kind of stress. The “Dogtainers” were highly recommended to me by another breeder because and I quote their website again “you can trust your special pet is in the safest of hands when you choose our professional Pet Transport services”. However, after my personal experience, I would find it hard to recommend the service to anyone else as I personally wouldn't want anyone else to be put through the same stressful and upsetting experience.