I always walk my dogs into the kennel
and pick them up also.
But I somewhat of a regular, so maybe that makes a difference ...
anyhoo, OP:
what are you doing on DOL -
go and enjoy your holiday!
Leave us forumites stuck in Australia to argue about the kennel :laugh:
Hehe, yep I should go finish packing and we're off to the airport in an hour :) Going to Norway to see family and ski and celebrate my 30th :)
I know the place you are talking about. Used yo board my animals there years ago, the cattery is fine, but the kennel area has always been out of bounds, this was why i stopped leaving my animals there, if they wont show you, they dont stay there. There is an excellent kennel at Rothwell, and a very good one at Taigum, you can look them both up.
There are a few others about, but I really do prefer the one at Rothwell. My cat and dog go in together in the cattery area, my chi is way too small for the big boys, and he old and disabled now, they look after him extremely well.
Sorry you had this experience, it is not comfortable travelling when you dont know what the place is like.