kate&eddie

My boy is not a little puppy anymore, but his favourite is a tennis ball stuffed down a long sock - he catches it, chases it, plays tug with it and particularly likes to swing it so it whacks him, strangely great fun.

My standard poodle was supposed to be red, but we fell in love with the lightest of the litter and got apricot - ghastly name for a colour - we call him a blonde! Temperament over colour every time, wouldn't swap him for anything.

When I used Pet Plan I guess I wasn't certain they would pay, but the treatment had to be done anyway so if they didn't I would have paid the vet myself. Because the vet handled the paperwork I'm not sure how long they took to pay.It makes sense to me to do it that way as the owner doesn't have to pay and then wait for a refund, which seems a bit pointless, and the vet is better able to answer questions regarding treatment.

Hi, Another one with Petplan. I went with them for the wide range of things they covered, reasonable excess and 100% rebate. I've had claims so far of up to $2000 paid back. I too did find length of time to process claims a little ridiculous. For one we had to constantly call and follow up. kate&eddie- When they paid directly to your vet, was this a first time claim or ongoing? I'm just having an issue at the moment...or had. Where I was considering getting a recommended surgery done, yet Petplan refused to give me any indication prior to the procedure if they would cover it. I told them that part of the decision to do it would be if it would be covered. I had to write an email to the Manager in the end because I needed further clarification. They kept repeating the exclusions if it's pre existing and during waiting period but I needed to know for my particular circumstance. Anyway, I guess I just don't understand how they have that option to agree to pay your vet...if they don't pre advise if a claim will be covered? Surely you wouldn't go through with a procedure and then your vet agree to be paid directly unless they are 100% sure it will get paid?

I used pet plan last year, my pup had a persistent ear infection, ended up costing around $600. I paid the excess to my vet and pet plan paid the rest direct to the vet.